Can I pay in my local currency?

When you checkout, you will be shown the total in US dollars, and you will be able to submit your credit card information via PayPal, which can convert the total to your local currency. If you have any questions, let us know.

I received an error message while trying to place an order.

If you could not add an item to the cart, or received an error message during the payment process, please let us know, and we will help you complete the purchase.

Is there tax for my country?

During checkout, import tax and local taxes will be calculated for your country. Import tax and local tax are usually determined by customs.

What is the 360 Tax Coverage, and how does it work?

Oftentimes, merchandise imported into a country can have unpredictable import and sales taxes. The rules customs use to determine taxes constantly change, making it difficult to predict exact tax amounts. And sometimes, customs will request the recipient of the package to pay extra taxes.

InvisiPrompt's 360 Tax Coverage guarantees that all import and sales taxes are covered when you purchase from InvisiPrompt.com. Once the shipment enters your country, if customs requests additional taxes, just save the receipt and InvisiPrompt will fully reimburse you for all taxes you pay. You can have the peace of mind knowing that you will not have to pay more fees than what is charged when you make your purchase on this site. Likewise, if customs determines that the tax we charge is higher than what is needed, we will also reimburse the difference. This guarantee only applies to orders shipped outside of the United States, and only applies to orders placed on InvisiPrompt.com.

Once the package reaches customs, they will notify you of the import and sales tax, as well as if any taxes are owed. You can request a reimbursement if the tax charged by customs is lower or higher than what we charged. To request a reimbursement, save the receipt and reply to InvisiPrompt's shipping confirmation email or let us know here. 

Is the shipment insured?

The shipment is insured to its full value, so if the shipping carrier looses the package or fail to deliver it, you will not have to be responsible for the cost. 

Which countries can I ship to?

Invisiprompt Online Store will ship orders to addresses served by FedEx (used as a reference only). You can see FedEx's list here. Click on a country to determine if your address type is serviced by FedEx. You can also contact FedEx to see if you address receives service. If your country is on the list, and your address is serviced by FedEx, we will be able to send a package there. Please note that we only use FedEx's list as a guide; countries and addresses may be included or excluded at the discretion of the Invisiprompt Online Store. We may also use carriers other than FedEx to deliver orders.

To ship internationally, when you checkout, just choose the country where you want to ship.

Is my credit card information secured on this site?

Yes. The credit card information you enter is collected and processed directly through Paypal's secured servers; it is never transmitted to Invisiprompt's local servers, which host the site's content. By relying on the experience and expertise of Paypal to process your credit card, we are able to ensure a high level of security by never locally storing or processing your credit card information. Paypal also offers fraud protection for credit card orders.

The security of Invisiprompt's website is also backed by Symantec's security technologies, which actively monitor the site to protect it from security vulnerabilities. 

How long will it take for my order to arrive?

For destinations outside the United States, delivery takes 7 to 10 business days, unless in rare occasions it may be delayed by customs inspection.

When shipping, InvisiPrompt declares the item as "Teleprompter (video equipment)" along with its value on the shipping label. This helps customs quickly determine the nature of the package. It also notifies customs that the item is not in a controversial category and helps to get it through customs quickly. 

InvisiPrompt works with USPS and other customs brokerage resources to ensure international packages adhere to specific customs requirements of different countries and prevent delays while in customs.

What is the shipping cost for my country, and are there additional taxes and fees?

For orders shipping outside the United States, the standard delivery cost is $37 and takes 7 to 10 business days, unless in rare occasions it may be delayed by customs inspection.

Taxes and fees are calculated at checkout for your country, which comprehensively includes import tax and local taxes.

When shipping, InvisiPrompt declares the item as "Teleprompter (video equipment)" along with its value on the shipping label. This helps customs quickly determine the nature of the package. It also notifies customs that the item is not in a controversial category and helps to get it through customs quickly.

InvisiPrompt works with USPS and other customs brokerage resources to ensure international packages adhere to specific customs requirements of different countries and prevent delays while in customs.

Which carriers do you use for international shipping?

Standard shipping uses the postal service for delivery and takes 7 to 10 business day from the date of order, unless in rare occasions it may be delayed by customs inspection. We will send you the tracking information once your package ships.

Once I place the order, how long does it take to ship?

It may take up to 2 business days to process your order and ship it out, though most orders are processed and shipped in 1 business day. We will notify you by email with a tracking number once your order has shipped. 

Can I cancel my order?

If your order has not been sent to the shipping carrier yet, then it can be canceled, and a full refund made. Once it has been sent to the carrier, it cannot be canceled but may be returned in accordance with the return policy. Let us know if you need any help.

If you have not received an email saying your order has shipped, it can usually be canceled. Once you receive an email with a tracking number, your order has been sent to the shipping carrier and cannot be modified.

What payment methods do you accept?

Payments are processed through PayPal, which accepts credit cards, debit cards, along with other common payment methods.

I have a question about using the product.

For help with product use, you can see the support section, which contains details about using Invisiprompt. You can also download the instruction manual here. If your question is not answered here, you can submit it here.